Not so much the dating hotlines cos i've never tried them before. But i really really abhor the banking and service provider hotlines.
They are an international bank, claim to have worldclass standards, citi that never sleeps, so please why can't they just live up to their promises!
Firstly, let customers calling from overseas call-in a separate hotline, not the normal hotline. Obviously when you're overseas, circumstances would be far more urgent. What if you're really in a stranded situation, robbed, and ur cell phone has only 1 bar left... Or even worse you're borrowing cell phone from a kind passerby... Obviously you can't wait 20 minutes! It's absolutely plausible that conditions are dire and therefore you need to call ur bank for immediate rectification.
They also have this state-of-the-dumb CONTACT US system online which requires one to fill in options on the best time to call back. They have options for Monday-Sunday, but no options for anyday, or how about IMMEDIATELY. And options for best time to call back are between 0000-23:59, but no again no options for IMMEDIATELY. What if you put Tuesday 1200 and somehow the email only reaches the service officers at Tuesday 1201, does that mean i have to wait one week before the call?
Right now, as i'm writing this, i am STILL ON HOLD. The classical music is confusing my emotions, it puts me to sleep, but i am at the same time infuriated. I feel very sorry for the customer service officer I'm about to speak to.
3 comments:
tell me abot it...a fren got pickpocketed overseas and we had to call the credit card company to cancel the card (read DIRE) but we could not becos 1, handphone was runnign low on batt and god knows how long we are going to be put on hold..in the end, i had to call my bro back in sin from taiwan so that he can call citi and tell citi to cancel the card and citi had to call us back to verify (which they never quite did) and we had to call again for them to call back....zzzz..
Jen, part 2 of this story is, i never got through to Citi.
So eventually they called me back in the evening, after my problem was solved. So told them off nicely that they've really got an embarrassing standard of service. I'm pretty sure the reply i got was from a standard pre-written stock answers. "thank you madam for ur feedback we will look into ur suggestions".
dear cousin, just to let you know that the state of their call centre service is the pits for the longest time. it's the reason i have been trying to cancel my credit cards with them for the past two years... each time they will waive all fees for my three cards.
go ahead la, outsource la, cut cost la... in the end you get pittance for service too. citi should just save the money on snappy prestigious ads and branding, and into high paying bankers, and do the real walking for once through their call centre. real service starts with that bottom-rung call.
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